American Red Cross Virtual Family Assistance Center

The American Red Cross is operating a virtual Family Assistance Center to provide comfort and support, information and referrals for New York State families that have lost loved ones to the COVID-19 Coronavirus. The virtual Family Assistance Center will link families to crisis counselors who will provide emotional and spiritual support, as well as information and referrals to help them navigate the challenging process they might be facing as a result of their loved one’s death. In order to get assistance, fill out the online intake form in English or Spanish. For those without access to the needed online technology, please call 585.957.8187 to be linked to an intake person who can assist with the initial steps. 

This resource is for New York State residents.



Caregiver/Staff Resources
COVID-19 Updates
Bereavement Help

About the database

YAI’s COVID-19 Database was created to help people find services and information during the coronavirus pandemic. The services listed are provided by organizations outside of YAI. Questions about specific resources may be directed to the contacts listed.

To learn more about YAI

If you have general questions about services for people with intellectual or developmental disabilities (I/DD), please contact the LINK Department at 212.273.6182 or link [at]