LINK FAQs

What does LINK do?

YAI LINK is an information and referral service that provides the latest information on programs that make a difference in the lives of people with intellectual and developmental disabilities and their families.

What is the best way to contact LINK?

Telephone: 212.273.6182
Email: link [at] yai.org
Languages: English and Spanish available

Please keep in mind that each case is unique so specific information is often times best shared over the phone. Since each case is unique, the length of a call can vary considerably.

What does LINK stand for?

Linking Individuals to Necessary Knowledge

If you want to find out more about different acronyms you will find at YAI and around the I/DD field, check out our acronym guide to learn more.

What do all these different acronyms mean?

There are a lot of terms that are shortened to their initials into an acronym (e.g. I/DD stands for Intellectual and/or Developmental Disability).

If you want to find out more about different acronyms you will find at YAI and around the I/DD field, please check out our acronym guide to learn more.

What can I expect from a call into LINK?

A knowledgeable and courteous Information Specialist will gather information. To help us better serve you, please be prepared to describe the abilities and needs of the person for whom you are seeking assistance. If you have any diagnostic information or paperwork, it is good to have this on hand too. This information will help determine service needs.

How can I find out more about eligibility for services?

Please see our eligibility information page with questions and answers about eligibility, as well as a short survey for people just starting out.

How can LINK help if someone is not eligible for services, or if a service is not available at YAI?

The LINK Department maintains a vacancy database with information on recent openings in services and programs in the community and at other agencies. LINK also maintains a very large resource library which can be useful in providing additional information about programs outside of the YAI Network.

Can someone from LINK do a presentation at my school or represent YAI at a community fair?

Yes. LINK does community outreach and presentations through our Speakers Bureau. If you are interested in having LINK Information Specialists present more information about the YAI Network’s services and the developmental disability system or for more information, please call LINK at 212.273.6182 or email link [at] yai.org

What services does YAI provide?

YAI is a network of agencies offering a comprehensive range of services for people with intellectual and developmental disabilities.

Opportunities for living, loving, working, and learning include: school age programs, mental health and rehabilitation, family support, day services, recreation and socialization employment training and placement, primary and specialty healthcare, and residential services.

For more information, visit yai.org services.

Who does the YAI Network support?

The YAI Network supports people of all ages with intellectual and developmental disabilities, and their families.

Take a look at our Eligibility FAQ for more information.

I left a message and I have not heard back. Why?

Because LINK’s Information Specialists are also attending community events, meetings, supporting groups and providing presentations, etc, it may take up to 2 business days for us to respond to your call. If it has been more than two days, please call again. Voicemail systems are not foolproof and sometimes because of poor call quality we are unable to  hear/understand a message/phone number and cannot call back.

I called but reached your voicemail. What should I say in a message?

Please leave a short but detailed message with your name and number stated clearly to ensure that an Information Specialist is able to reach you to answer your inquiries. Your call will be returned within 2 business days.

Tips from LINK to leave a successful message:

  • State your name, number and county two times clearly.
  • Briefly state the reason you are calling so a LINK Representative can gather information before calling you back.

Need more information?

Contact LINK to speak to an Information Specialist who will be glad to answer your inquiries. We’ll be glad to take your call and listen to your questions and concerns.

Telephone: 212.273.6182
Email: link [at] yai.org