Home Care Complaint Line
Home care complaint tracking hotline administered by the Human Resources Administration
The I/DD resource library
More information about applying for a service and availability
This database is of resources most commonly referred to when someone calls the LINK department. Search resources using the search box, or target resources by categories and tags listed to the right. YAI does not intimately know all the programs on this list. Availability and service changes are beyond our control. If you are trying to understand what an acronym might mean, check out our Acronym Guide. If you are unable to find what you are looking for, please feel free to call us at 212.273.6182.
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CASA
CASA offers home care services for children and adults receiving services from OPWDD. Fax or mail their M11Qs directly to the correct CASA borough office (See handout). M11Q must have “OPWDD” written on header to be exempt from managed home care services. M11Qs are available at https://www1.nyc.gov/assets/hra/downloads/pdf/services/micsa/m_11q.pdf
NY Connects
NY Connects provides free, unbiased information and assistance. NY Connects can help you link to long term services and supports, such as home care, transportation, and meals.
ACS Family Home Care
The Family Home Care program crisis intervention services help families, when feasible, keep their children safely at home with home care services including:
- Child care instruction and home management skills training for parents and guardians.
- Personal care services to parents and children, including bathing, dressing, grooming, and other activities of daily living.
Chinese-American Planning Council- Consumer Directed Personal Assistance Program
Consumer Directed Personal Assistance Program (CDPAP) is provided through Chinese-American Planning Council. CDPAP allows families to hire the caregiver of their choice, including most family members and friends.
Western New York Service Directory
Western New York 211 has compiled an online directory of resources and services for families in Cattaraugus, Chautauqua, Erie, Genesee, Niagara, Orleans, and Wyoming counties. Families can also call 211 or 888.696.9211 to obtain information on services.
Parent Network of Western New York
Parent Network of WNY is a not-for-profit agency that provides education and resources for families of people with special needs (birth through adulthood) and for professionals. Parent Network of WNY provides 1-on-1 Support and education through resources, workshops and support groups to assist families of individuals with disabilities to understand their disability and navigate the support service system.
Transfer Process Between Health Homes and Waiver Programs for Care Management Services
This document outlines the procedural steps necessary to complete the transfer of members/participants between the NYS Medicaid Health Home Program (Health Homes Serving Children and Health Homes Serving Adults) to/from Traumatic Brain Injury (TBI), Nursing Home Transition and Diversion (NHTD), or NYS Office for People With Developmental Disabilities (OPWDD) Waiver Programs.
Transfer Process between Children’s and OPWDD Comprehensive Waiver for Care Management and Waiver Services
The purpose of this document is to outline the procedural steps necessary when a person is receiving care management/waiver services from either NYS Department of Health (DOH) or NYS Office for People With Developmental Disabilities (OPWDD) and wants to receive services under the other system. When there is a request on behalf of the person/family to transfer from one program to the other, the steps outlined in this guidance document must occur to successfully transfer.
New York State Health Home Directory
The New York State Department of Health (DOH) has created an online database to help families find a Health Home that serves their county.
A ´Health Home´ is not a physical place; it is a group of health care and service providers working together to make sure someone gets the care and services they need to stay healthy. Once enrolled in a Health Home, they will have a care manager that works with them to develop a care plan. A care plan maps out the services needed, to put them on the road to better health. Some of the services may include: