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OPWDD Front Door Contact & Information


The Front Door is the Office for People With Developmental Disabilities' (OPWDD) person-centered process for establishing access to services for people who are new to OPWDD or those seeking to modify existing services.

During this process, eligibility for services will be determined. An assessment of the individual's strengths and needs will be done in order to identify and authorize appropriate supports. Part of this process also includes participation in an education session, which is required prior to the implementation of services. The DDRO Front Door team is flexible in providing these training sessions for families, people with developmental disabilities, and professionals. For more information on the Front Door, you can check the OPWDD website.

The contact numbers for all regions in New York State can be found on the Contact Us page.

Virtual Front Door Information Sessions: The New York State Office for People with Developmental Disabilities (OPWDD) is offering virtual Front Door Information Sessions. These sessions will outline the process of obtaining OPWDD eligibility, the types of services and supports available and where families and people with I/DD can get assistance. Pre-registration is required and can be done online or by contacting OPWDD Regional Offices. 

All Regional Offices offer translation services for the language that best fits your needs and some Regional Offices offer Information Sessions in a language other than English. When registering for an Information Session please let the facilitator know if you need translation services or have other accessibility needs. 

Front Door Access to Services Guide: The purpose of this guide is to explain the New York State Office for People with Developmental Disabilities' (OPWDD) Front Door process. This detailed guide will help you understand the services that OPWDD offers and how they might fit into your life. The guide also tells you what you will need to become eligible for OPWDD supports and services, including:

  • Findings related to your developmental disability,
  • Medicaid eligibility, and
  • Enrollment in the Home and Community-Based Services (HCBS) waiver program. Most OPWDD supports are funded through this waiver program.

This guide will also outline the choices available to people with intellectual and developmental disabilities and their families. 

Guide to Eligibility Assessment Resources: The clinics in this guide can provide the evaluations needed to apply for OPWDD eligibility and services (psychological, psychosocial, and autism evaluations). Insurance accepted will vary by provider. This guide was developed to help people with intellectual and developmental disabilities, families, service providers and other interested parties to locate testing and assessment services available in their local communities. In many cases, the agencies listed offer other services in addition to diagnostic assessments.