FAQs

How do I place an order?

What about shipping and handling?

All materials are shipped via UPS Ground unless it is to a P.O. Box and then they are shipped via U.S. Postal Service Mail.  The products are shipped to you from our fulfillment house. 

How long does it take to receive my order?

Usual delivery time is between one and two weeks.

Do I need to pay sales tax?

If you are a tax exempt organization in New York State you must enter your State Tax Exempt Certificate number when ordering. If you are from any state other than New York, these tax laws do not apply.

What is your refund policy?

Unopened products may be returned within 30 days of purchase. All products must be returned in original condition with a copy of the invoice enclosed and your reason for return. Please note that we do not refund shipping and handling charges. Curriculums cannot be returned.

Mail returns to:

YAI Network
Attn:Training Store
460 West 34th Street, 12th Floor
New York, NY 10001

What is your exchange policy?

Please contact us at trainingstore [at] yai.org or 212.273.6577.

Do you have a rental policy?

Due to costliness we are unable to rent our products. 

I noticed some of your DVDs come with a CD-ROM. What does it contain?

For training ease the product will arrive to you with two discs (a DVD and a CD-ROM) the CD-ROM contains instructional written materials saved as PDF files for you to print as many copies as needed. Both discs are clearly labeled. 

What is a digital download?

It is a written curriculum that you can print on your own after downloading it from the training store web site. These products are not available in another format.  

Is there a way to duplicate your products?

Unauthorized use or reproduction of these materials without the written consent of the YAI is strictly prohibited.  Please contact us at trainingstore [at] yai.org for more information about copyright laws. 

How do I contact you about the YAI training materials?

Your feedback is very important to us. Please contact us at trainingstore [at] yai.org.